StoneX
Service & support

Delivering the equipment is just the start — we help you run the line at a profit

A line only pays back when it keeps running. Our service covers the full lifecycle — from the first drawing to a single wear part years later, it's the same team accountable to you.

Engineer reply within 1 working day Wear parts kept in long-term stock On-site + remote support, both channels
What you get

From pre-sale to production, someone has your back at every step

Feed-material test & toll processing

See the finished powder before you buy — a zero-risk decision, never paying for the unknown.

  • Send a sample or let us collect on site, then produce the finished powder for you first
  • Measure fineness, whiteness and throughput against your targets
  • Test report and sample delivered together — no guessing

Tailored production-line solutions

We don't sell off-the-shelf — we design the whole line backwards from the market you serve.

  • Line sized around your material, target market and budget
  • Every dollar of capex spent where it actually returns
  • A higher return on investment (ROI) for the plant

Turnkey design · drawings · install · training

From the first drawing to a line running day and night, one team is accountable the whole way.

  • Line planning and foundation drawings owned end to end
  • On-site installation & commissioning, with hands-on operator training
  • A single point of contact — no juggling multiple suppliers

Live progress + lifetime after-sales

One partnership for the long run — the longer the line runs, the more we stay involved.

  • Production, shipping, arrival and install progress synced in real time
  • Full-lifecycle maintenance tracking once production starts
  • Wear-part stock, remote guidance and on-site support on call
Full lifecycle

Six stages, one team from end to end

01

Turnkey line design

Before any build, we plan selection and layout around your material, capacity and floor space.

Material · capacity · site → line
02

On-site install & commissioning

Experienced engineers guide installation and commissioning — domestic and overseas sites alike.

Domestic + overseas sites
03

Operator training

Full-process training so your team can run, tune and troubleshoot the line on its own.

Run · tune · diagnose
04

Wear parts, full cycle

Proactive reminders on rollers, rings and other wear parts — typically a working life of 1 year or more.

Rollers / rings · life 1 yr+
05

Repair & replacement

Fast repair and replacement support that keeps your downtime to a minimum.

Minimised downtime
06

Customer file + remote support

A complete file for every customer, with remote tracking and guidance on equipment condition.

One file per plant · remote watch
How we work

From one inquiry to a line that keeps running

  1. Inquiry reviewEngineers walk through your material and targets line by line.
  2. Feed-material testWe produce the finished powder first, then hand over report and sample.
  3. Solution & drawingsTailored line configuration, layout and quotation confirmed.
  4. Build & shippingProgress synced in real time, visibility right through to arrival.
  5. Install & commissionEngineers on site bring the line up and running steadily.
  6. Operator trainingHands-on until your team can run the plant independently.
  7. Lifetime after-salesWear-part stock plus remote and on-site support.
Wear parts

We keep an eye on the critical wear parts for you

Wear part Reference life Stock status
Grinding roller1 year+Long-term stock
Grinding ring1 year+Long-term stock
Classifier impellerBy operating conditionsPre-orderable
Dust-collector bagBy operating conditionsPre-orderable

"Quality after-sales service is the real mark of a true partner."

We don't stop once the equipment ships — we give proactive reminders on critical wear parts like rollers and rings, stocking them before they ever affect your output.

  • Key parts like rollers and rings get proactive reminders — not topped up only after a stoppage
  • Wear parts kept in long-term stock to keep downtime to a minimum
  • Equipment condition tracked remotely, so issues are caught and handled early
Installation, commissioning and after-sales team on site
Our principle

Best price, most caring service, most reliable quality

Quality after-sales is the mark of a true partner. We build every project to that standard — running the plant well matters more to us than selling one machine.

Best price Most caring service Most reliable quality
Already running a line?

We can support that too

Wear-part stock, remote diagnosis or a line upgrade — tell us the situation and an engineer replies within one working day.